FAQ

Frequently Asked Questions

How long does shipping take?
Standard shipping takes 5–8 business days. Expedited options are available at checkout.

Do you offer free shipping?
Yes! All orders over $50 ship free within the United States.

Can I track my order?
Yes. You will receive a tracking link by email once your order ships.

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.

How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return.

Are your products vet-approved?
Yes. Every product in our store is reviewed for safety and quality by veterinary professionals.

Do you sell food or treats?
We carry a selection of vet-approved treats and supplements. Check our full catalogue for current offerings.

How do I reach customer support?
Email us at sales@petsvolta.com or WhatsApp us at +1 240-626-5438. We are available Monday–Friday, 8AM–8PM EST.